Warranty Coverage

EWA Technologies/Blackhawk is committed to providing the highest quality products. All of our products are warranted and a detailed warranty sheet is included with all products sold in either printed form or in electronic format on CD ROM. Please refer to this document for specific warranty information.

 

Exclusions and Limitations

In general, the warranty provides coverage for defects in workmanship or materials for the period noted on the warranty document. To be considered under warranty, all of the following conditions must be met:

The product must be within the fixed warranty period.

The product was used according to the accepted environmental guidelines.

The failure must not be due to any software or hardware not manufactured by us.

The minimum system requirements for use are met.

The product must not have been subject to misuse, alteration, unauthorized repair.

 

Requesting Warranty Status

To request the warranty status of any Blackhawk product, please contact us and provide the product model number, serial number and the name of the reseller or distributor that you purchased the product. You can contact us via phone, fax, email or through an Online Support Request.

 

Obtaining Warranty Service

Please access and review the online help resources and troubleshooting guides before requesting warranty service. If your product is still not functioning properly after making use of these resources, please use one of the contact options above to obtain the warranty status.

 

Please Note: Warranty service options may be limited based on your country of origin or point of purchase and Blackhawk may direct warranty service to authorized distributors, resellers or third party providers.